Claim Event Notification

This notification webhook will be triggered every time there is any change in claim status. Please refer to Claim Status section for each status details.

Callback URL

Each partner can configure a callback URL for claim webhook.

POST {partner-url-path}

partner-url-path = URL from partner to receive webhook notification

The configuration can be done through Subscription API and Unsubscription API

Webhook Signature

Partners can optionally verify the authenticity of notifications sent by Cermati. A signature will be included in as a Cermati-Signature header request with the following format

Cermati-Signature: {prefix}={signature-value}


Cermati-Signature: v1=6ffbb59b2300aae63f272406069a9788598b792a944a07aba816edb039989a39

The prefix will be used as a versioning mechanism for the signature.

The signature value is generated using HMAC SHA256 as below.

signature = SHA256(claimId + updatedAt, secretKey)

claimId = claim ID
updatedAt = ISO Timestamp with timezone offset, of the updated status
secretKey = key will provided by Cermati during the integration process

Webhook Request

Each time a status is updated then a request with the following details will be made against the specified Callback URL.


The following are the details of the request headers of the webhook

HeaderExpected Value
Cermati-SignatureRefer to Signature section


The following are the details of the request body of the webhook

Object FieldsTypeRequiredDescription
refNostringyesUnique identifier from the partner
trxIdstringyesApplication transaction Id
claimIdstringyesClaim id
productIdstringyesProduct ID of the insurance
claimTypestringyesClaim type
insuredNamestringnoName of the insured
statusstringyesLatest status of the claim.
Refer to Claim Status section
reasonstringnoReason for the current status
approvedClaimAmountnumbernoClaim amount approved by the Insurer in IDR
reimbursedClaimAmountnumbernoClaim amount sent to the customer in IDR
linkstringyesLink to retrieve the resource. {BASE_URL}/claims/{claimId}
updatedAtstringyesTimestamp of the status update (ISO 8601 format with timezone)

Webhook Response

HTTP response status code from partner will be tracked and

  • HTTP status code 200 will be acknowledged by Cermati as notification successfully received. No retry will be done.
  • Other HTTP status code will be marked as failed and will be retried. Request will be retried up to 8 times with exponential backoff interval.